Online Policies

Welcome to Michler's online store.  

Michler's has been selling plants and flowers in Lexington since 1901.  Currently three generations of Michler family members work with an amazing team to grow and design fresh, vibrant, and local flowers and plants.  Please read our heritage page for more information about our 110-year journey as a local family business.

Before you trust us with your order, here are a few terms of service that you should know about:

Designs: We use the freshest most vibrant flowers we can grow and buy for our arrangements.  Therefore, our selection of flowers changes daily. The pictures we post of our designs are meant as guidance for style and color, but the exact flowers may vary based on availability.  Custom orders are best placed over the phone.  

Delivery: Please place orders by 1pm for same day delivery.  We make every effort to accept orders for funerals past our cutoff, if it is past 1pm, and same day delivery is crucial, call us at 859-254-0383.  

Returns: If we made a mistake, please call us and let us know!  Our number is 859-254-0383.  We are sorry and will replace any order to full value.  Please notify us about the problem within 48 hours after delivery.   

Privacy: Michler's will never sell or share personal information with any company.  On occasion, recipients do call us to get sender's contact information (e.g. They know three people named John Smith and they would like to send the correct John Smith a thank you).  Therefore, we will provide the contact information of the sender to the recipient upon request.

Our checkout has Google tracking, so if you came here via a Google ad, we’ll know which ad you clicked.  Came here another way? Then this does not apply.